VectorVest Inc (ARBN 654 498 218) provides factual information, general advice, research and education services in respect of securities, derivatives and managed investments.
This document sets out our approach to the management of personal information and we make this available to anyone who asks for it. If you need to know more, we are more than happy to explain to you what sort of personal information we hold, for what purposes, and how we collect, hold, use and disclose that information. If you need additional information about the Australian Privacy Principles, the Privacy Law or our obligations you can also access the website of The Office of the Australian Information Commissioner (http://www.oaic.gov.au/).
To provide you with information, systems and other services we may collect and retain “Personal Information” that may identify you or contribute to identifying you. “Personal Information” can include information such as your name, email address, your photo, contact details and, in some cases, general financial information. We will not collect your personal information unless it's necessary to provide the information, advice or service you've requested and, where possible, you’ll be able to use our services anonymously.
We will only collect your personal information from you or from someone you’ve authorised to provide it to us. We will also only collect information by lawful and fair means and not in an unreasonably intrusive way.
When we collect your information
When you use our service (or while you’re accessing our services) we may collect personal information about you. Because we take your privacy seriously we will take reasonable steps to ensure that you are aware of:
- who we are and how you can contact us; and
- how you can gain access to the information we have collected about you; and
- the purposes for which the personal information is collected; and
- the organisations (or the types of organisations) to which we may disclose your personal information; and
- the laws that require us to collect this information; and
- the main consequences (if any) for you if you choose not to provide us with personal information about you.
How we use personal information
We collect personal information from you to provide you with services, advice and information including
- confirming your identity;
- communicating with you;
- administering our services;
- notifying you of the services we offer;
- carrying out marketing, training or promotional activities;
- responding to feedback, comments, or any other contact;
- dending you email(s) or newsletters to which you have subscribed;
- helping you to resolve technical issues with our site;
- in marketing, educational and promotional material (and then only with your express permission).
By using our services, you consent to us collecting, holding and using your personal information in this way.
We may also access, hold and use aggregated information about the people that use our services. Aggregated information won’t identify you or any other individual but simply provides us with non-personally identifiable data that we’ll use to improve our services, understand our users’ needs and develop tailored content. Although you would have provided us with the information we aggregate for these purposes, it won’t identify you or enable you to be personally identified.
Where we hold your information
The information you provide to us - both personal and general information - is held on our servers within the United States of America and access to these servers is restricted. The information we collect is entered into our site by you, imported on your instruction and transmitted across the internet to our servers. By using our service, you are consenting to this process. The service providers who host our servers are not permitted to access your personal information except for the purposes of storing it. Although we will take reasonable steps to protect the information you provide to us, you should appreciate that the Internet itself is not secure and take care about the personal information that you transfer over the internet or by email.
When we will disclose your information
As a general principle, we won’t disclose your personal information without your express permission unless
- we are required to do so by the law, to comply with our obligations or exercise our rights;
- it’s necessary to lessen or prevent a serious and imminent threat to a person’s health, life or safety;
- it’s necessary to lessen or prevent a threat to public health or public safety.
How we maintain accurate information
Although we will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date, it is your responsibility to ensure that the information you provide to us is accurate, complete and current. You control the information you provide to us and you can correct or update any information you choose to provide to us. If you want us to correct our records simply tell us what needs to be changed and why.
How do we retain and secure your personal information?
We will only ask for the information we need to provide you with services, advice and information you request from us. When we retain your information, it will only be information you provide and will only be collected and used with your express permission.
We will, and do, take reasonable steps to protect the personal information we hold and prevent the misuse, loss or unauthorised use of the information we hold.
We will also take reasonable steps to destroy or permanently de-identify personal information that we do not need or no longer need to retain.
Although we maintain a regular plan of recovery in the event of the loss of data stored in relation to products and for the purposes of compliance with internal dispute resolution procedures, we do not routinely store individual personal data except with your express permission.
If you engage with us via social media, in a forum or by email you may be providing us with some of your personal information such as names, addresses, phone numbers or email addresses. This information, which may identify you, is generally not retained by us for our broader use.
You can access your information
If we do hold personal information about you, you can request access to the information we hold. We will not restrict your access to the information unless:
- providing access would pose a serious and imminent threat to someone’s life or health;
- providing access would pose a serious threat to someone’s life or health; or
- providing access would have an unreasonable impact upon someone else’s privacy; or
- the request for access is frivolous or vexatious; or
- the information relates to existing or anticipated legal proceedings between you and us;
- providing access would prejudice our negotiations; or
- providing access would be unlawful; or
- denying access is required or authorised by or under law.; or
- providing access would be prejudicial or commercially sensitive.
If we can’t provide you with access to the information because of one or more of these reasons (which we will confirm in writing) we will consider reasonable alternatives that may satisfy all parties. You’ll generally be able to access your personal information without cost but, if we think a charge is reasonable it will not be excessive and will not apply to lodging a request for access.
You determine how you’re identified
We only collect the information you provide to us so, to a great extent, when you use our services you can determine how you are identified.
Where your personal information may end up
Unless you choose to provide or disclose your personal information, or instruct us to do so, the personal information we hold will be secured on our servers and not be transferred elsewhere. There are some exceptions, but we won’t transfer personal information to a foreign country unless:
- we believe that the recipient of the information is subject to a law or arrangements that are substantially similar to the Australian Privacy Principles; or
- you consent to the transfer; or
- the transfer is necessary for the performance of a contract between you and us, or for the implementation of pre-contractual measures taken in response to your request; or
- the transfer is necessary for the conclusion or performance of a contract concluded by you.
We will not transfer information contrary to this policy or without your consent or in a manner inconsistent with the Australian Privacy Principles.
How to provide feedback or request access
We believe in openness, and we are committed to ensuring that we respect the privacy of those using the exceptional services we provide. If you want to arrange access to your information or have questions about privacy or the use of this site, contact us at email@example.com
If you have a complaint, you can use the same address or write directly to the Privacy Officer who will try to:
- provide a response within 5 days; and
- investigate and attempt to resolve your complaint within 20 days.
How this policy will be updated
This policy will be updated from time to time and become effective the moment it is posted on our site. If you subsequently use our site or services you are deemed to have a accepted the amended policy
Version Date: 22 November 2021